What should I do if the delivery fails?
Please contact the local carrier and re-schedule the delivery.
Category Shipping & Delivery
Why is the tracking number invalid?
Please wait patiently. Tracking numbers are not valid until the carrier scans the package and uploads the information.
How to get tracking information?
Tracking information will be updated on the ” My Orders ” page at the same time after the package is shipped.
How long is the delivery time?
Warewhouse processing time 1-2 business days, delivery time is 2-6 business days for general products and 10-15 business days for heavy＆big size products.
Where is the product shipped from?
Our warehouses are located in America, Europe and Australia. We will prioritize the delivery of your package from the warehouse closest to you.
