How soon can I receive a refund?
Refunds will be settled within 15 business days of receipt of the returned item. The specific date of the transfer refund is determined by the payment channel bank.
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How can I get a refund?
Please contact us with corresponding pictures and videos.
Free returns available?
Disclaimer: The official website return policy only applies to orders placed on the official website. We offer our customers a 30-day free return policy. Please review the following terms that apply to this policy:Terms that apply to free returns: 3.The…
How do I return my product?
If the product can be returned for free, please contact customer service within 30 days of receiving the product for a return label/return address. Please contact us again for a refund after signing for the returned package at our warehouse.
Can I return my product?
Yes, please read our Returns Policy carefully before returning your product. If you have further questions, please contact the customer service team.
How long is the warranty period?
We provide a one-year warranty for products sold on the official Kraftcrome website.
What should I do if the delivery fails?
Please contact the local carrier and re-schedule the delivery.
Why is the tracking number invalid?
Please wait patiently. Tracking numbers are not valid until the carrier scans the package and uploads the information.
How to get tracking information?
Tracking information will be updated on the ” My Orders ” page at the same time after the package is shipped.
How long is the delivery time?
Warewhouse processing time 1-2 business days, delivery time is 2-6 business days for general products and 10-15 business days for heavy＆big size products.
